3.2.2 Tips to improve Intercultural and Communication Skills

Intercultural communication skills are lifetime skills that will help not only the integration of refugees but also every aspect of your own life. Indeed, the European Parliament and the Council of the European Union have recognized the inclusion of intercultural competences among the key competences for lifelong learning (2006) under ‘communication in foreign languages’, ‘social and civic competences’ and ‘cultural awareness’. Furthermore, in the field of youth policy, the promotion of intercultural understanding is implied in Article 165 of the Treaty of Lisbon, encouraging the development of youth exchanges and the participation of young people in democratic life in Europe.
In this context, policy developments at an EU level have been increased in recent years: Youth Programme (2000-2006), Youth in Action Programme (2007-2013), SALTO-Support, Advanced Learning and Training Opportunities –with the aim of supporting the activities financed under the Youth in Action Programme, Erasmus + programs, European Solidarity Corps, and Erasmus for Young Entrepreneurs. These projects offer an inspiring and empowering experience, as well as a chance to bring change while developing your own skills and competences. Furthermore, you can also take action in your everyday life by using the tools described in the Intercultural learning in action document.
If you are already part of an intercultural environment, either by participating in a project or by acting as a “buddy”, “tandem partner” or mentor, you should bear in mind the following: intercultural dialogue is an open and respectful exchange of views between individuals and groups. The basic characteristic of an intercultural dialogue is that individuals participating in it belong to different cultures. Intercultural communication leads to a deeper understanding of other people’s world outlooks. Keep in mind the essential conditions that should be met for an intercultural dialogue:
1) Equal dignity of all participants;
2) Voluntary engagement;
3) Openness, curiosity and commitment;
4) A readiness to look at both cultural similarities and differences;
5) At least a minimal knowledge of the distinguishing features of one’s own and your interlocutor’s culture. For example, if you are going to speak with people from Syria it would be really helpful to get to know more about their culture.
6) The ability to find a common language.
Practical tips:
1) Μake sure that you understand what the person you are talking to is saying and avoid using phrases that have more than one meaning.
2) Make sure that you understand correctly. To make sure, repeat or confirm what you think was being said.
3) Avoid using idioms or jokes, even though there are some international jokes that can be useful as ice – breakers.
4) It is useful to have some ice-breaking questions at your disposal too.
5) The most important thing is the willingness to communicate.