This project has been funded with support from the European Commission. This web site reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

This project has been funded with support from the European Commission. This web site reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

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Refugees Initiative

A Map focusing on the 3 partners'countries represented within the partnership identifying the integration activities carried out investigating regulatory measures of integration undertaken directly by universities.

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TITLE OF THE INITIATIVE

Migrant Information Center (MIC)

INSTITUTION RESPONSIBLE FOR THE INITIATIVE

University of Nicosia

COUNTRY

Cyprus

CITY

Nicosia

ADDRESS

University of Nicosia, 46 Makedonitissas Avenue, CY-2417

WEB SITE OF THE INITIATIVE


EUROPEAN PROJECT

The Project Migrant Info-Center (MIC), is co-funded by the European Commission from the Asylum Migration and Integration Fund (90%) and the republic of Cyprus (10%). Project Number: CY/2019/AMIF/SO2.NO2.1.3/3

TYPOLOGY

- Health services
- Help desk and supporting services for refugee students
- Housing for refugee students
- Language and other introductory courses for refugee students
- Non formal education activities for students
- Social Events

TARGET GROUPS

- Newly arrived refugees
- Refugees of second generation
- Students

DESCRIPTION AND METHODOLOGIES

The Migrant Information Centre (MIC) has developed services based on our core values of listening, empathy, understanding and supporting individual vulnerable migrants. Our four offices employ highly trained personnel ready to respond in a variety of requests.

The University of Nicosia in collaboration with the research organisation CARDET and the Cyprus University of Technology implements the Action entitled: Migrant Info-Centre (CY/2019/AMIF/SO2.NO2.1.3/3). The Action is co-funded by the European Asylum, Migration and Integration Fund (90%) and the Republic of Cyprus (10%).

MIC fill a huge ‘gap’ on the integration services available and make a positive impact on the lives of thousands of foreign people who live in Cyprus. MIC supports the access to services and resources that meet migrants’ needs and gives emphasis on building new skills towards harmonically adjustment to the Cypriot cultural and social environment.

Objectives:
Properly trained and qualified personnel, based on a person-centred approach respond to migrants’ general and more specific needs. The Centers’ comprehensive approach covers many issues related to the settlement and integration of new and emerging communities.

Through our service delivery we aim:
- To contribute to the improvement of the quality of life of asylum seekers, refugees and migrants.
- To contribute to the social inclusion process of refugees and migrants living across Cyprus.

MIC provides a comprehensive service offering professional, timely advice to a wide and inclusive client group, including: asylum seekers, refugees, and other vulnerable migrants. Beneficiaries will access free, seamless, wrap around expert advice and support at crucial times in their lives. Priority will be given to the areas of immigration, housing and destitution, welfare and health. MIC looks forward to collaborate with NGOS and partners in governmental departments, to complement each other’s work in order to effectively and efficiently address the needs of the most vulnerable individuals amongst new and emerging communities. More importantly MIC services are offered to semi-urban and rural areas by a mobile unit (InfoBus) that every week visits a different region in order to serve migrants residing in different provinces of the country.

RESULTS AND IMPACT

We help vulnerable migrants across Cyprus feel protected, safe, informed and supported so that they are able to move forward with their lives. Our experienced teams offer advice on a wide range of issues, while respecting your privacy and confidentiality of any information you provide.

Our services utilize advanced communication technologies and management information systems to promote collaboration with various governmental NGOS and voluntary services. Services for migrants include assistance to access the labour market, as well as to cover accommodation, educational and health needs. In addition this project incorporate an innovative element, a mobile unit that will offer psychosocial services in rural areas. Through this practice we are initiating an effort to diminish social isolation and exclusion of vulnerable individuals.

The Project provides information for migrants, regarding:
- Housing
- Employment
- Education
-Learning English/Greek
- Health
- Social Benefits
-Rights & Responsibilities
- Travelling

The following services are provided:
- SOCIAL SUPPORT: We provide information regarding procedures, support in completing necessary forms and key information to increase the access and speed up procedures. We also provide support to our service users to gain a better understanding of the situation in Cyprus and assist them in making informed decisions about their own future.

- JOB FINDING ASSISTANCE: We empower our service users to become able to register to the responsible authorities to look for a job, to prepare them for an employment interview, to inform them about procedures to certify Academic Professional Qualifications, to advise them about preparing Presentation Skills, to assist them to prepare their Curriculum Vitae and to enhance communication skills for being employed.

- ADVOCACY: We make an effort to ensure that all individuals have equal access to resources and opportunities offered. Through advocacy we ensure that our service users will be able to have access to information and services, express their concerns and explore alternative choices and options.

- MOBILE PSYCHO-SOCIAL SUPPORT: The mobile unit is equipped to provide psychosocial support and informational services, at an individual and/or family level, to reduce as well as to eliminate social problems resulting from the transition to a new country and from the need for active inclusion in the local community. The mobile unit will operate in all districts in Cyprus intended to alleviate social and psychological difficulties.

- PSYCHOLOGICAL SUPPORT: We provide assistance to vulnerable service users through psychological assessment and design an intervention plan which will be adapted solely for each individual assisting their transition in the local community. All individuals are treated with dignity and respect. In cases that specialized psychological services are needed individuals will be referred accordingly.

- TEMPORARY ACCOMMODATION SHELTER (MIHUB – SHELTER): Recognizing the housing difficulties that occur, especially for vulnerable groups of migrants, following the approval of the Responsible Authority, the MIC project implemented and set in operation the temporary accommodation shelter. The shelter offers FREE temporary accommodation to asylum seekers and beneficiaries of international protection and / or recognized refugees with priority over vulnerable people (families with children, women and the elderly) for a period of one week as to allow time for their documents to be settled, carrying out other necessary procedures, but also their permanent relocation to another location. The aim is to frequently rotate people to serve as many temporary residents as possible As of November 2019 the shelter has been fully operational. It is equipped with all the appropriate home furnishings to create the feeling of a “warm environment” for the benefit of the residents. The building has space capable of accommodating 8-12 people. In addition, the accommodation is developed in a way that provides access to different ages but also to people with mobility and other disabilities. The structure also has a lift (to be used for vulnerable cases only). An advantage about its privacy is that it has its own entrance, its own elevator and emergency exit. For the proper operation of the shelter, each room can accommodate up to four persons, in two double bunk beds. Separate toilets have been created for both men and women, with separate entrances, as well as common living spaces for the residents - large kitchen with dining area and living area.